FREQUENTLY ASKED QUESTIONS
When shopping on our website, customers should receive the same product that they see in the picture. It's essential to provide accurate and representative product images on our website to ensure that customers have a clear expectation of what they will receive..
Once your order has been dispatched, you will receive a dispatch email from us containing a link to track your order. If you have created an account with us, the tracking information for your order will also show in your order history.
We do not offer shipping outside of the U.S. at this time.
Our team makes every effort to process all orders within three business days. Delays may occur during the busiest times of the year or due to logistics outside of our control. If you have not received your order after 14 days, you may contact us for assistance.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.